Policies

 

  • Last Updated: June 25, 2026

    Neighborhood Navigator ("Neighborhood Navigator," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing products, subscribing to communications, or otherwise interacting with our services.

    This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.

    1. Information We Collect

    Information You Provide to Us

    We may collect personal information that you voluntarily provide, including:

    • Name

    • Email address

    • Phone number

    • Billing and shipping addresses

    • Payment information

    • Account information

    • Order history

    • Communications and customer service inquiries

    • Reviews, comments, and other content you submit

    Information Collected Automatically

    When you visit our website, we may automatically collect:

    • IP address

    • Browser type

    • Device information

    • Operating system

    • Website usage information

    • Referral sources

    • Pages viewed

    • Time spent on pages

    • Cookies and similar tracking technologies

    2. How We Use Your Information

    We may use your information to:

    • Process and fulfill orders

    • Provide local delivery services

    • Communicate about orders and customer service requests

    • Send marketing emails and promotional offers

    • Improve our website and customer experience

    • Personalize content and recommendations

    • Detect fraud and maintain security

    • Comply with legal obligations

    3. Email Marketing

    If you subscribe to our email list, make a purchase, or otherwise provide your email address, we may send you marketing communications about products, promotions, and updates.

    You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

    4. Cookies and Tracking Technologies

    Our website may use cookies, pixels, web beacons, and similar technologies to:

    • Improve website functionality

    • Remember user preferences

    • Analyze website traffic

    • Measure advertising effectiveness

    • Deliver relevant marketing content

    You can control cookies through your browser settings. Disabling cookies may affect certain website features.

    5. How We Share Information

    We do not sell your personal information.

    We may share information with trusted third parties that help us operate our business, including:

    • Payment processors

    • Shipping and delivery providers

    • Website hosting providers

    • Email marketing platforms

    • Analytics providers

    • Customer support providers

    These service providers are permitted to use personal information only as necessary to perform services on our behalf.

    We may also disclose information:

    • To comply with legal obligations

    • To protect our rights or property

    • In connection with a business transfer, merger, or acquisition

    6. Payment Information

    Payments are processed by secure third-party payment providers. We do not store complete credit card information on our servers.

    Please review the privacy policies of the payment processors used on our website for additional information.

    7. Data Security

    We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

    However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

    8. Your Privacy Rights

    Depending on your state of residence, you may have rights regarding your personal information, including:

    • Access to information we hold about you

    • Correction of inaccurate information

    • Deletion of personal information

    • Requesting a copy of your information

    • Opting out of certain marketing communications

    To exercise these rights, please contact us using the information below.

    9. Children's Privacy

    Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

    If we become aware that we have collected personal information from a child under 13, we will take steps to remove that information.

    10. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

    We encourage you to review their privacy policies before providing personal information.

    11. Changes to This Privacy Policy

    We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

    Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

    12. Contact Us

    If you have questions about this Privacy Policy or our privacy practices, please contact us:

    Neighborhood Navigator

    Email: shop@neighborhoodnavi.com

    Website: https:///www.neighborhoodnavi.com

    By using our website, you acknowledge that you have read and understand this Privacy Policy.

  • Last Updated: June 25, 2026

    Welcome to Neighborhood Navigator ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, products, services, and related content (collectively, the "Services").

    By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

    1. Eligibility

    By using our Services, you represent that:

    • You are at least 18 years of age or have the consent of a parent or legal guardian.

    • You have the legal capacity to enter into these Terms.

    • All information you provide is accurate and complete.

    2. Products and Services

    Neighborhood Navigator offers apparel, accessories, merchandise, and other products for purchase through our website.

    We reserve the right to modify, discontinue, or limit products, pricing, promotions, and services at any time without notice.

    3. Orders and Acceptance

    All orders are subject to acceptance and availability.

    We reserve the right to:

    • Refuse or cancel any order.

    • Limit quantities purchased.

    • Correct pricing, product description, or inventory errors.

    • Request additional verification before processing an order.

    If an order is canceled after payment has been processed, a refund will be issued to the original payment method.

    4. Pricing and Payment

    All prices are listed in U.S. Dollars (USD).

    Applicable taxes, shipping charges, and delivery fees will be calculated at checkout.

    Payment must be received before an order is processed and shipped.

    We reserve the right to change prices at any time without prior notice.

    5. Local Delivery and Shipping

    Neighborhood Navigator offers local delivery and shipping services where available.

    Local Delivery

    Local delivery is generally available Monday through Friday between 10:00 AM and 6:00 PM for designated service areas.

    Delivery times are estimates and are not guaranteed.

    Shipping

    Shipping estimates provided at checkout are approximate and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

    Once an order has been transferred to a shipping carrier, we are not responsible for carrier-related delays.

    6. Returns and Exchanges

    Returns and exchanges are governed by our separate Returns & Exchanges Policy, which is incorporated into these Terms by reference.

    Please review that policy before making a purchase.

    7. User Accounts

    If you create an account, you are responsible for:

    • Maintaining the confidentiality of your login credentials.

    • Restricting access to your account.

    • All activities that occur under your account.

    You agree to notify us immediately of any unauthorized use of your account.

    8. Prohibited Conduct

    You agree not to:

    • Use the website for unlawful purposes.

    • Attempt to gain unauthorized access to systems or data.

    • Interfere with website functionality.

    • Upload malicious code, viruses, or harmful content.

    • Impersonate another person or entity.

    • Use automated systems to scrape or collect website data.

    We reserve the right to suspend or terminate access for violations of these Terms.

    9. Intellectual Property

    All website content, including but not limited to:

    • Logos

    • Branding

    • Designs

    • Graphics

    • Product images

    • Text

    • Videos

    • Website layout

    are the property of Neighborhood Navigator or its licensors and are protected by applicable intellectual property laws.

    You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

    10. User Content and Reviews

    If you submit reviews, comments, photos, or other content, you grant Neighborhood Navigator a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, display, and distribute that content for marketing and business purposes.

    You represent that you own or have permission to submit any content you provide.

    11. Disclaimer of Warranties

    The Services and all products are provided on an "as is" and "as available" basis.

    To the fullest extent permitted by law, Neighborhood Navigator disclaims all warranties, express or implied, including:

    • Merchantability

    • Fitness for a particular purpose

    • Non-infringement

    We do not guarantee that the website will be uninterrupted, error-free, or free from harmful components.

    12. Limitation of Liability

    To the fullest extent permitted by law, Neighborhood Navigator shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

    • Use of the website

    • Inability to access the website

    • Product purchases

    • Delivery delays

    • Third-party services

    Our total liability for any claim shall not exceed the amount paid by you for the applicable product or service.

    13. Indemnification

    You agree to defend, indemnify, and hold harmless Neighborhood Navigator, its owners, employees, contractors, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from:

    • Your use of the Services

    • Violation of these Terms

    • Violation of any law or third-party rights

    14. Privacy

    Your use of our Services is also governed by our Privacy Policy.

    By using the website, you consent to the collection and use of information as described in our Privacy Policy.

    15. Third-Party Services and Links

    Our website may contain links to third-party websites or services.

    We are not responsible for the content, policies, or practices of third-party websites.

    Accessing third-party websites is at your own risk.

    16. Governing Law

    These Terms shall be governed by and interpreted in accordance with the laws of the State of South Carolina, without regard to conflict of law principles.

    17. Dispute Resolution

    Before initiating legal action, both parties agree to attempt to resolve disputes through good-faith negotiations.

    Any dispute arising from these Terms shall be resolved in the courts located in South Carolina, and you consent to the jurisdiction of those courts.

    18. Severability

    If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

    19. Changes to These Terms

    We reserve the right to update or modify these Terms at any time.

    Changes will become effective upon posting to the website.

    Continued use of the Services after updates are posted constitutes acceptance of the revised Terms.

    20. Contact Information

    If you have any questions regarding these Terms, please contact us:

    Neighborhood Navigator

    Email: shop@neighborhoodnavi.com

    Website: https://www.neighborhoodnavi.com

    By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

  • Returns & Exchanges Policy

    Last Updated: June 25, 2026

    At Neighborhood Navigator, we want you to love your purchase. If you're not completely satisfied, we're here to help with simple and hassle-free returns and exchanges.

    Return & Exchange Window

    We accept eligible returns and exchanges within 30 days of delivery.

    To be eligible for a return or exchange, items must be:

    • Unworn and unused

    • Unwashed

    • In their original condition

    • Free from stains, odors, pet hair, or damage

    • Returned with original tags attached (if applicable)

    Free Exchanges

    If you need a different size or would prefer another available item, we offer free exchanges within 30 days of delivery.

    Once your return is received and approved, we'll ship your replacement item at no additional cost.

    Exchanges are subject to product availability.

    Returns for Refund

    Eligible items may be returned for a refund to the original payment method.

    Refunds are processed after the returned item has been received and inspected.

    Please allow:

    • 3–5 business days for return processing

    • 5–10 business days for your financial institution to post the refund

    Original shipping charges are non-refundable unless the return is due to our error.

    Non-Returnable Items

    The following items are not eligible for return or exchange:

    • Final sale items

    • Clearance merchandise

    • Gift cards

    • Customized or personalized products

    • Items marked "Final Sale" at the time of purchase

    • Products that have been worn, washed, altered, or damaged after delivery

    Damaged, Defective, or Incorrect Items

    If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

    Include:

    • Your order number

    • A description of the issue

    • Photos of the item and packaging

    We will work quickly to resolve the issue through a replacement, exchange, store credit, or refund, at our discretion.

    How to Start a Return or Exchange

    To initiate a return or exchange, please contact us at:

    Email: shop@neighborhoodnavi.com

    Please include:

    • Order number

    • Name used on the order

    • Item(s) being returned or exchanged

    • Reason for the return or exchange

    If your return is approved, we will provide instructions for completing the return.

    Returns sent without prior authorization may not be accepted.

    Processing Times

    Once your return is received:

    • Inspection typically occurs within 3–5 business days.

    • Approved refunds are issued to the original payment method.

    • Approved exchanges are shipped as soon as replacement inventory is available.

    Lost or Stolen Packages

    Neighborhood Navigator is not responsible for packages marked as delivered by the shipping carrier but subsequently lost or stolen.

    Customers should contact the carrier directly and file any applicable claims.

    We recommend shipping to a secure location whenever possible.

    Refused Deliveries

    Orders refused by the recipient or returned due to an incorrect shipping address may be subject to return shipping fees and handling charges deducted from any refund.

    Policy Updates

    We reserve the right to modify this Returns & Exchanges Policy at any time. Updates will be posted on this page with a revised effective date.

    Contact Us

    Questions about returns or exchanges?

    Neighborhood Navigator

    Email: shop@neighborhoodnavi.com

    Website: https://www.neighborhoodnavi.com

    We're committed to providing excellent customer service and will do our best to make things right.

  • United Kingdom & Australia Returns Policy

    Last Updated: [Month Day, Year]

    This policy applies exclusively to customers located in the United Kingdom and Australia who purchase from Neighborhood Navigator.

    Return Eligibility

    We accept returns within 30 days of delivery for eligible items.

    To qualify for a return, products must be:

    • Unworn and unused

    • Unwashed

    • In their original condition

    • Free from stains, odors, pet hair, or damage

    • Returned with original tags attached (if applicable)

    No Exchanges

    At this time, Neighborhood Navigator does not offer exchanges for orders shipped to the United Kingdom or Australia.

    If you would like a different size, color, or item, please return your original purchase and place a new order.

    Refunds

    Eligible returned items may be refunded to the original payment method.

    Once your return is received and approved, refunds will be processed within 5–10 business days. Your financial institution may require additional time to post the refund to your account.

    Original shipping charges, duties, taxes, customs fees, and import charges are non-refundable unless required by applicable law.

    Store Credit Option

    As an alternative to a refund, customers may choose to receive store credit for the value of eligible returned merchandise.

    Store credit:

    • Will be issued electronically

    • Does not expire unless required by law

    • Can be used toward future purchases on our website

    • Cannot be redeemed for cash

    Return Shipping Costs

    Customers are responsible for all return shipping costs unless:

    • The item received was defective

    • The item received was damaged during transit

    • An incorrect item was shipped

    We recommend using a trackable shipping service, as Neighborhood Navigator is not responsible for returns lost in transit.

    Damaged, Defective, or Incorrect Items

    If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

    Please include:

    • Your order number

    • A description of the issue

    • Clear photographs of the item and packaging

    Upon review, we may provide a replacement, refund, store credit, or other appropriate resolution.

    Non-Returnable Items

    The following items cannot be returned:

    • Final sale items

    • Clearance items

    • Gift cards

    • Personalized or custom-made products

    • Items marked as non-returnable at the time of purchase

    • Products that have been worn, washed, altered, or damaged after delivery

    Customs, Duties & Import Fees

    Customers are responsible for any customs duties, taxes, VAT, GST, import fees, or other charges imposed by their local government.

    Neighborhood Navigator is not responsible for delays caused by customs processing.

    How to Start a Return

    To request a return, please contact:

    Neighborhood Navigator

    Email: [your email address]

    Please include:

    • Full name

    • Order number

    • Item(s) being returned

    • Whether you would like a refund or store credit

    Once approved, return instructions will be provided.

    Returns sent without prior authorization may not be accepted.

    Consumer Rights

    Nothing in this policy limits or excludes any rights available to consumers under applicable consumer protection laws in the United Kingdom or Australia, including rights relating to faulty, defective, or misrepresented goods.

    Policy Updates

    Neighborhood Navigator reserves the right to update or modify this policy at any time. Changes will be posted on this page with an updated effective date.

    Contact Us

    Questions regarding returns?

    Email: shop@neighborhoodnavi.com

    Website: https://shop@neighborhoodnavi.com

    Thank you for shopping with Neighborhood Navigator.